Questions fréquentes

NerionSoft is an all-in-one hospitality platform combining PMS, booking engine, custom websites and integrated payments. Designed for modern hoteliers, our connected ecosystem eliminates silos and simplifies day-to-day operations.

NerionSoft suits independent hotels, bed & breakfasts, boutique hotels and hotel chains. Whether you manage 5 or 500 rooms, our platform adapts to your size and specific needs.

Yes, each module works independently. You can start with the Booking Engine or Branded Websites, then add modules over time. However, the real power of NerionSoft lies in the native integration between modules.

Three things set us apart: 1) Native integration between all modules — no third-party APIs or fragile connectors. 2) Premium custom design, not generic templates. 3) Human, responsive support — not an impersonal chatbot.

Absolutely. Our servers are hosted in Europe (GDPR compliant), with SSL/TLS encryption, automatic daily backups and 24/7 monitoring. We regularly conduct security audits and penetration tests.

No commission at all. You pay a fixed monthly subscription regardless of reservation volume. Every direct booking comes back to you 100%, unlike OTAs which take 15 to 25%.

Yes. Our booking engine can integrate into any website via a JavaScript widget or iframe. If you choose a NerionSoft Branded Website, the integration is native and seamless.

Yes. The booking engine supports multiple languages (FR, EN, ES, DE, IT, PT, NL, and more). The language adapts automatically to the visitor's browser, with the option to change manually.

Yes. You can create promo codes, themed packages, early-bird rates, last-minute offers and negotiated corporate rates. Everything is managed from the back-office in a few clicks.

On average 4 weeks, from initial brief to launch. This includes design, development, revisions and go-live. Complex projects (chains, multi-property) may take 6 weeks.

Yes. Our intuitive CMS lets you update text, photos, rates and availability without any technical knowledge. For structural changes, our team is there to assist you.

Yes — high-performance hosting, SSL certificate, daily backups and security updates are all included in your subscription. Nothing to manage on the technical side.

Absolutely. Semantic HTML5 structure, hotel-specific schema.org markup, optimized metadata, automatic sitemap, optimized Core Web Vitals and load time < 2s — all built in from day one.

Yes, 100% responsive. We design mobile-first: the design is first optimized for smartphones, then enhanced for tablet and desktop. 53% of your visitors come from mobile — that's our priority.

Email and live chat support during business hours (9am–6pm CET). Premium clients get 24/7 phone support and a dedicated Customer Success Manager.

Yes. Every new client gets a personalized onboarding including: team training (remote or on-site), account configuration, data import and a 30-day intensive support period.

Yes. Our online help center includes step-by-step guides, video tutorials, topic articles and a complete knowledge base. Everything is available 24/7 and regularly updated.

Report it via chat or email. Critical bugs (inability to take bookings, blocked payments) are treated as priority with a target resolution time of under 2 hours.